FAQ

Orders

How do I know if my order is confirmed?
A confirmation email is sent automatically after validation (remember to check your spam folder).

What should I do if there is an error in my contact details?
Contact our customer service as soon as possible to correct any incorrect information (address, name, email, phone number, etc.).

Can I modify or cancel my order?

  • Modification: possible within one hour of purchase.

  • Cancellation: possible within one hour, unless the shipment has already been made (in which case, you will have to go through the return procedure).

I did not receive my entire order.
Some items may be shipped separately. If you still haven't received your package after 30 days, please contact us: we will resend your order free of charge.

Payment

What payment methods do you accept?
Bank cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Stripe.
All transactions are secure and your data is never stored.

Delivery

Delivery zones
We ship worldwide.

Delivery cost
Starting from €4.95. Free delivery offers may be available from time to time.

Delivery times (excluding preparation, 1 to 3 days):

  • France & Belgium: 5 to 7 business days

  • Europe: 3 to 9 business days

  • Rest of the world: 5 to 22 business days

Shipping method

  • Standard delivery to your mailbox with tracking.

  • Discreet and sturdy packaging.

  • Collection point possible depending on availability.

Order tracking
You will receive an email with a tracking number at each stage of processing and shipping.

Order not received?
Please check your information in the confirmation email. If everything is correct, contact our customer service.

Damaged or defective product
Send us: your order number, a description of the problem and a photo/video.

Returns & Refunds

Return period : 14 days after receipt.

Conditions : new product, never worn, unwashed, in its original packaging.
👉 The first return of an order is free, subsequent returns are at your expense.

Exchange : possible only for an item received that is defective or damaged.

Refund : processed within 14 days of receipt and validation of the return.
If there is a delay, check your account and then contact us.

Items offered :

  • If identified as a gift → credit the corresponding amount.

  • Otherwise → refund issued to the original buyer.

Offers & Promo Codes

My promo code isn't working.
Check the spelling and expiry date. If the problem persists, contact our customer service.

Data security

We apply the strictest standards (SSL, AES-256, PCI-DSS) to guarantee the confidentiality and security of your payments and personal data.